Support

Need help with Filex AI or the Filex AI connector? We usually reply within one business day.

Contact us

Email hello@filexai.com with a description of the problem, the assistant you use (Claude, ChatGPT or another), and your Filex AI account email.

Guides

Common questions

How do I connect Filex AI to Claude or ChatGPT?

Follow the step-by-step setup guide on our connect page. You sign in with your Filex AI account and approve access.

How do I disconnect an assistant?

Open your dashboard, go to Connected Apps, and revoke access for the assistant you want to remove.

Can the connector delete my files?

No. The connector can search, read, upload, create folders, and move or rename files and folders. It has no delete tool.

Files I uploaded are not showing up yet.

Organizing uploaded files is asynchronous and can take a minute or more. Search again after a short wait.