Your privacy is our top priority. Learn how we protect and handle your data with complete transparency.
Understanding our commitment to your privacy
At Filex AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI-powered file organization service. We believe in complete transparency and giving you control over your data.
What data we gather and why
The purposes behind data collection
To analyze and categorize your files intelligently using AI
To enhance our AI algorithms and user experience
To provide secure access to your organized files
To send important service updates (opt-out available)
To provide customer assistance when requested
Our security measures and commitments
Your files are encrypted and stored securely so you can access them from anywhere. We don’t touch your content beyond organizing it — your data stays private and under your control.
Your files are encrypted during upload and securely stored on Cloudflare’s global infrastructure.
Authentication is protected using modern security standards to keep your account safe.
Upload from your phone or desktop and access your files instantly across all your devices.
Files are analyzed and organized intelligently without altering your original content.
Only required data is stored to enable syncing and organization — nothing extra.
You can delete your files anytime. Once deleted, they’re permanently removed from our systems.
Who we share data with and why
⚠️ We do NOT sell, trade, or rent your personal information to third parties.
We only share data in these limited circumstances:
Trusted partners who help operate our service (Auth0 for authentication, OpenAI API for AI processing)
When required by law or to protect our legal rights
In the event of a merger or acquisition (with advance user notification)
What you can do with your data
You have complete control over your personal data:
How long we keep your information
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
When you delete your account, we will permanently remove your personal data within 30 days, except where retention is required by law.
Data retained as long as your account is active
Deleted after 2 years of inactivity with notice
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your privacy rights, including standard contractual clauses and adequacy decisions.
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Have questions about this Privacy Policy or our data practices?
We're here to help and respond to all inquiries within 48 hours.
Response Time: Within 48 hours